JW Player incident

Video Storage Service Elevated Error Rate

Minor Resolved View vendor source →

JW Player experienced a minor incident on July 18, 2025 affecting Live Channels and Media Delivery, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:36 PM UTC
Resolved
Jul 18, 2025, 07:05 PM UTC
Duration
3h 28m
Detected by Pingoru
Jul 18, 2025, 03:36 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. identified Jul 18, 2025, 03:36 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jul 18, 2025, 04:27 PM UTC

    Systems are recovering and we are being monitored

  3. monitoring Jul 18, 2025, 04:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 18, 2025, 07:05 PM UTC

    This incident has been resolved.