Juniper Square had 14 outages in the last 2 years totaling 33h 59m of downtime — averaging 0.6 incidents per month.
There were 14 Juniper Square outages since September 13, 2024 totaling 33h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delays in emails from [email protected] Between 7:52 AM and 8:45 AM PT today, some email notifications sent from [email protected] were delayed rather than arriving right away. No email notifications were lost, only delayed, and any delayed messages have since gone out. If you're still waiting on an email notification you expected, contact [email protected].
We're investigating an issue where the Compliance dashboard in Manager workspace is failing to load for some users. This is the view GPs use for real-time visibility into AML/KYC status across investor positions. Other areas of Manager workspace and the Investor Portal are working normally. Our engineering team is actively investigating and we'll share an update shortly.
We deployed a fix and the Compliance dashboard is now working. Other areas of Manager workspace and the Investor Portal were unaffected. A post-incident review is underway.
Between 4:02 AM PT and 4:12 AM PT, users may have experienced 522 connection errors or timeouts when attempting to log in to GP workspaces and LP portals. A temporary network routing issue with an upstream provider disrupted regional connectivity. Service has fully recovered, and all portal logins, features, and platform capabilities are operating normally.
We are currently experiencing an issue that is preventing scheduled emails from being sent. Our engineering team identified the root cause and is actively working on a fix. All other platform features and direct, real-time emails are working normally.
Scheduled emails are now being correctly sent across the platform. Users should see newly scheduled automated notifications and email campaigns dispatching normally. We have completed our review of emails affected when this issue first occurred and confirmed that no additional emails were impacted. We're continuing to investigate the underlying root cause to prevent future occurrences.
This incident has been resolved. Some customers were temporarily unable to log in to specific workspace domains due to a traffic misrouting issue following a recent infrastructure migration. Our engineering team identified the root cause and resolved the issue. All affected workspace logins are now fully restored and operating normally.
We're investigating slow loading and errors affecting manager workspaces and investor portals. We've identified a recent update as the likely cause and are working to restore performance. We will update again within the next hour.
This incident has been resolved.
Manager workspaces were slow to load, to the point of being intermittently inaccessible, from 11:48 PM PT to 12:30 AM PT. Some users may have seen a maintenance page at times during this period. Resolution: We identified that a logging service caused infrastructure over-utilization. We disabled the service and restored access by 12:30 AM PT. All systems returned to normal.
Some Juniper Square customers are experiencing slowness using the site. You may notice long loading times when navigating the platform. Our team is investigating a recent update as the potential cause and is working to restore normal performance levels. Other areas of the platform, including the Investor Portal, remain fully operational. We will provide another update in 30 minutes.
We're continuing to investigate slowness using Juniper Square. Our engineering team is currently exploring a new potential cause related to a feature configuration. You'll likely experience some delays when navigating the manager workspace.
We are continuing to investigate performance degradation affecting both the manager workspace and investor portals. You may experience slowness when navigating the platform. We will continue to monitor and update as we learn more.
We’re continuing to investigate performance issues affecting both the manager workspaces and investor portals. You may continue to notice inconsistent loading times or delays across the platform. Our engineering team is working to restore full stability.
We’re seeing improvements in load times, but performance remains inconsistent across the platform. Our team is working to ensure full stability for both manager workspaces and investor portals. We will continue to provide updates until fully resolved.
Performance has returned to baseline levels across the platform. We’re monitoring the system closely to ensure continued stability for the Manager Workspace and Investor Portals. You should now experience normal loading speeds. We’ll provide a final update once the monitoring period is complete.
Our engineering team identified a performance regression following a recent update causing the recent performance issues. We rolled back the application to a previous stable version and performance has returned to normal levels. We’ve paused further updates and are actively working on a long term fix to prevent this from happening again. All core features and data remained secure and accessible throughout the incident. Our team is conducting a detailed code review and monitoring stability to ensure continued performance.
An expired domain certificate caused a temporary service disruption. Our engineering team applied a fix to restore connectivity, and all services are now operating normally. We’re reviewing our internal processes to prevent this from happening again.
Some users may have experienced brief, periodic connection timeouts while using Juniper Square. We've identified the cause of these interruptions and the platform is currently stable and fully operational. Our engineering team is now working on a permanent resolution to ensure this doesn't recur.
We’ve successfully deployed a fix for the underlying update that caused the recent service disruption. All systems are continuing to operate normally. We’ll continue to monitor performance to ensure a smooth experience.
Resolved - Email Performance Juniper Square is fully operational. We’ve completed emergency maintenance to fix performance issues affecting email features. This fix addresses the slowdowns some users experienced following our database update on Friday, Feb 13. Our engineering team is now conducting a root cause analysis to identify exactly why the update behaved this way. We’re using these findings to improve our deployment processes and prevent similar issues in the future.
We're investigating an issue that affects email delivery from Juniper Square. Our engineering team is working to identify the cause and will provide an update as soon as we have more information. Other platform features remain fully operational.
We've identified the cause of the email delivery delays and are monitoring the system as the backlog clears. Emails already queued are being processed and sent out now. You may experience delays with all email types, including user-generated messages and system notifications. We're tracking the recovery as the remaining messages are processed and will provide an update once delivery times have stabilized.
We’ve seen that email delivery has returned to normal. The message backlog is nearly cleared, and all email types are now processing and sending as expected. Our engineering team is continuing to investigate the root cause to ensure ongoing stability. We don’t expect any further delays at this time.
Resolved - Juniper Square platform availability Between approximately 9:10 AM and 9:30 AM PT, Juniper Square was intermittently unavailable. Users may have seen a "temporarily down" message during this window. We identified the issue as resource contention within our database caused by background processing. The site has fully recovered and is operating normally. To prevent recurrence, we are actively implementing optimizations to our background processing and data request logic.
We're experiencing an elevated level of API errors and are currently looking into the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.