JudoPay experienced a major incident on November 1, 2025 affecting Gateway Only Transaction Processing and JGW2 - Transactions, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2025, 11:43 PM UTC
We are currently investigating an issue affecting some transaction processing services. We apologise for any inconvenience caused. This has been observed for the following:Barclays
- investigating Nov 01, 2025, 11:53 PM UTC
We are still experiencing issues with some transaction processing services and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. We can assure you our operations team is working hard to resolve this issue as soon as possible. This has been observed for the following:Barclays
- resolved Nov 02, 2025, 12:12 AM UTC
Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.
- resolved Nov 02, 2025, 12:17 AM UTC
Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.