JudoPay incident

Transaction Failures Observed

Resolved after 19 minutes, affecting Gateway Only Transaction Processing and JGW2 - Transactions, on November 1, 2025.

resolved Nov 02, 2025, 12:07 AM UTC

Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

Started
Nov 01, 2025, 11:48 PM UTC
Resolved
Nov 02, 2025, 12:07 AM UTC
Duration
19m
Detected by Pingoru
Nov 01, 2025, 11:48 PM UTC

Affected components

Gateway Only Transaction ProcessingJGW2 - Transactions

Update timeline

  1. investigating Nov 01, 2025, 11:48 PM UTC

    We are currently investigating an issue affecting some transaction processing services. We apologise for any inconvenience caused. This has been observed for the following:Barclays

  2. investigating Nov 01, 2025, 11:58 PM UTC

    We are still experiencing issues with some transaction processing services and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. We can assure you our operations team is working hard to resolve this issue as soon as possible. This has been observed for the following:Barclays

  3. resolved Nov 02, 2025, 12:02 AM UTC

    Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

  4. resolved Nov 02, 2025, 12:07 AM UTC

    Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

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