JudoPay incident

Transaction Failures Observed

Resolved after 9 minutes, affecting Gateway Only Transaction Processing and JGW1 - Transactions, on May 13, 2026.

resolved May 13, 2026, 05:49 AM UTC

Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

Started
May 13, 2026, 05:39 AM UTC
Resolved
May 13, 2026, 05:49 AM UTC
Duration
9m
Detected by Pingoru
May 13, 2026, 05:39 AM UTC

Affected components

Gateway Only Transaction ProcessingJGW1 - Transactions

Update timeline

  1. investigating May 13, 2026, 05:39 AM UTC

    We are currently investigating an issue affecting some transaction processing services. We apologise for any inconvenience caused. This has been observed for the following:WorldPay

  2. resolved May 13, 2026, 05:49 AM UTC

    Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

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