JudoPay incident

Transaction Latency

Resolved after 19 minutes, affecting Full Stack Transaction Processing and JB1 - Latency, on May 12, 2026.

resolved May 12, 2026, 02:12 PM UTC

The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.

Started
May 12, 2026, 01:52 PM UTC
Resolved
May 12, 2026, 02:12 PM UTC
Duration
19m
Detected by Pingoru
May 12, 2026, 01:52 PM UTC

Affected components

Full Stack Transaction ProcessingJB1 - Latency

Update timeline

  1. investigating May 12, 2026, 01:52 PM UTC

    We have noticed that some transactions have exceeded latency thresholds and are currently investigating the issue. We apologise for any inconvenience caused. This has been observed for the following:Cashflows

  2. investigating May 12, 2026, 02:02 PM UTC

    We are still experiencing some issues with transaction latency and are continuing to investigate. We apologise for any inconvenience caused and hope to have latency restored to normal as soon as possible. This has been observed for the following:Cashflows

  3. resolved May 12, 2026, 02:07 PM UTC

    The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.

  4. resolved May 12, 2026, 02:12 PM UTC

    The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.

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