JudoPay experienced a major incident on May 12, 2026 affecting Full Stack Transaction Processing and JB1 - Latency, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 01:52 PM UTC
We have noticed that some transactions have exceeded latency thresholds and are currently investigating the issue. We apologise for any inconvenience caused. This has been observed for the following:Cashflows
- investigating May 12, 2026, 02:02 PM UTC
We are still experiencing some issues with transaction latency and are continuing to investigate. We apologise for any inconvenience caused and hope to have latency restored to normal as soon as possible. This has been observed for the following:Cashflows
- resolved May 12, 2026, 02:07 PM UTC
The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.
- resolved May 12, 2026, 02:12 PM UTC
The transaction latency issues have been restored to normal thresholds. We would like to take this opportunity to apologise again for any inconvenience this has caused.