JudoPay incident

Transaction Failures Observed

Resolved after 54 minutes, affecting Full Stack Transaction Processing and JB1 - Transactions, on May 12, 2026.

resolved May 12, 2026, 02:28 PM UTC

Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

Started
May 12, 2026, 01:34 PM UTC
Resolved
May 12, 2026, 02:28 PM UTC
Duration
54m
Detected by Pingoru
May 12, 2026, 01:34 PM UTC

Affected components

Full Stack Transaction ProcessingJB1 - Transactions

Update timeline

  1. investigating May 12, 2026, 01:34 PM UTC

    We are currently investigating an issue affecting some transaction processing services. We apologise for any inconvenience caused. This has been observed for the following:Cashflows

  2. investigating May 12, 2026, 01:44 PM UTC

    We are still experiencing issues with some transaction processing services and are continuing to investigate. We apologise for any inconvenience caused and hope to have the service restored to normal as soon as possible. We can assure you our operations team is working hard to resolve this issue as soon as possible. This has been observed for the following:Cashflows

  3. resolved May 12, 2026, 02:24 PM UTC

    Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

  4. resolved May 12, 2026, 02:28 PM UTC

    Transaction processing has been restored to normal. We would like to take this opportunity to apologise again for any inconvenience this has caused.

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