JudoPay incident

Transaction Failures Observed

Resolved after 19 minutes, affecting Gateway Only Transaction Processing and JGW1 - Transactions, on September 12, 2026.

resolved Sep 12, 2026, 10:39 AM UTC

Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

Started
Sep 12, 2026, 10:19 AM UTC
Resolved
Sep 12, 2026, 10:39 AM UTC
Duration
19m
Detected by Pingoru
Sep 12, 2026, 10:19 AM UTC

Affected components

Gateway Only Transaction ProcessingJGW1 - Transactions

Update timeline

  1. investigating Sep 12, 2026, 10:19 AM UTC

    We are currently aware of degraded performance affecting some transaction processing services. We apologise for any inconvenience this may cause. This has been observed for the following:Barclays

  2. investigating Sep 12, 2026, 10:29 AM UTC

    We continue to observe degraded performance affecting some transaction processing services and are actively working to restore normal service. We apologise for the continued inconvenience. Our operations team is working to resolve this as quickly as possible. This has been observed for the following:WorldPay

  3. resolved Sep 12, 2026, 10:34 AM UTC

    Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

  4. resolved Sep 12, 2026, 10:39 AM UTC

    Transaction processing performance has returned to normal. We apologise for any inconvenience caused and thank you for your patience.

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