Joy Loyalty incident

Cannot click to redeem in the Loyalty widget

Major Vendor's status page →

Resolved on August 13, 2025, affecting Joy Management Portal.

resolved Aug 13, 2025, 01:05 PM UTC

Customer reports cannot click on the program to view the redeem option. Can still access the account UI, checkout UI, redeem cart inline for point redemption.

Started
Aug 13, 2025, 01:05 PM UTC
Resolved
Aug 13, 2025, 01:05 PM UTC
Duration
–
Detected by Pingoru
Aug 13, 2025, 01:05 PM UTC

Affected components

Joy Management Portal

Update timeline

  1. resolved Aug 13, 2025, 01:05 PM UTC

    Customer reports cannot click on the program to view the redeem option. Can still access the account UI, checkout UI, redeem cart inline for point redemption.

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