Joy Loyalty incident

Shopify flow events not triggering

Resolved on August 25, 2025, affecting Joy Shopify Extensions.

resolved Aug 25, 2025, 03:42 PM UTC

Some customers report that their Shopify Flow trigger like Earn points, Redeem points not triggering. We have identified the issues and implemented the fixes.

Started: Aug 25, 2025, 03:42 PM UTC
Resolved: Aug 25, 2025, 03:42 PM UTC
Duration: –
Detected by Pingoru: Aug 25, 2025, 03:42 PM UTC

Affected components

Joy Shopify Extensions

Update timeline

resolved Aug 25, 2025, 03:42 PM UTC

Some customers report that their Shopify Flow trigger like Earn points, Redeem points not triggering. We have identified the issues and implemented the fixes.

Your product runs on more than Joy Loyalty

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.