Joy Loyalty incident

Some customers see their plan downgrade to free

Resolved on October 3, 2025, affecting Joy Management Portal.

resolved Oct 03, 2025, 03:08 AM UTC

Shopify forced the migration to the new Dev Dashboard and we need to migrate to the new Shopify-managed installation flow, which is quite risky. Only 5 customers encountered this error, and we implemented the fix and rectified the plan situation.

Started: Oct 03, 2025, 03:08 AM UTC
Resolved: Oct 03, 2025, 03:08 AM UTC
Duration: –
Detected by Pingoru: Oct 03, 2025, 03:08 AM UTC

Affected components

Joy Management Portal

Update timeline

resolved Oct 03, 2025, 03:08 AM UTC

Shopify forced the migration to the new Dev Dashboard and we need to migrate to the new Shopify-managed installation flow, which is quite risky. Only 5 customers encountered this error, and we implemented the fix and rectified the plan situation.

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