Joy Loyalty incident

Some customer encounter the icon on the loyalty page is blurred out or largened

Resolved on October 9, 2025, affecting Joy Storefront.

resolved Oct 09, 2025, 03:16 PM UTC

We update the new optimization for the image size to reduce payload of images as much as possible, it causes a side effect, we implement the fix shortly after. All should be working good now.

Started
Oct 09, 2025, 03:16 PM UTC
Resolved
Oct 09, 2025, 03:16 PM UTC
Duration
–
Detected by Pingoru
Oct 09, 2025, 03:16 PM UTC

Affected components

Joy Storefront

Update timeline

  1. resolved Oct 09, 2025, 03:16 PM UTC

    We update the new optimization for the image size to reduce payload of images as much as possible, it causes a side effect, we implement the fix shortly after. All should be working good now.

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