Joy Loyalty incident
Errors impacting 'Earn Points for Newsletter Sign Up' flow
Resolved after 5 days 3 hours, on October 30, 2025.
This incident has been resolved. We have deployed a fix to support the Shopify Webhook API 2025-01 update. All new sign-ups are now processing correctly.
Update timeline
- investigating Nov 06, 2025, 10:14 AM UTC
We are currently investigating reports of new newsletter sign-ups not receiving loyalty points.
- identified Nov 06, 2025, 10:15 AM UTC
The issue has been identified. An automated Shopify update upgraded the Webhook API version to 2025-01, which introduced a breaking change in the data payload for newsletter sign-ups. A fix is being implemented. A fix has been implemented to correctly parse the new webhook payload from Shopify, and we are monitoring the results to ensure all new sign-ups receive points.
- resolved Nov 06, 2025, 10:15 AM UTC
This incident has been resolved. We have deployed a fix to support the Shopify Webhook API 2025-01 update. All new sign-ups are now processing correctly.
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