Resolved after 1 hour 25 minutes, on December 17, 2025.
The discount redemption issue has been fully resolved. Customers can now redeem their loyalty points for discounts normally. Thank you for your patience.
Update timeline
- investigating Dec 17, 2025, 02:53 AM UTC
We are currently investigating an issue affecting discount redemption. Some customers may experience errors when redeeming points for discount codes.
- identified Dec 17, 2025, 02:54 AM UTC
We have identified the root cause of the discount redemption issue. Our engineering team is working on a fix.
- monitoring Dec 17, 2025, 02:55 AM UTC
A fix has been deployed. We are monitoring the system to ensure discount redemption is working correctly for all customers.
- resolved Dec 17, 2025, 02:56 AM UTC
The discount redemption issue has been fully resolved. Customers can now redeem their loyalty points for discounts normally. Thank you for your patience.
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