Joy Loyalty incident

Customer search functionality returning server errors

Major Vendor's status page →

Resolved after 18 hours 30 minutes, affecting Joy Management Portal, on March 4, 2026.

investigating Mar 09, 2026, 04:15 AM UTC

Customers unable to search by email in Joy Management Portal. Reset search shows server error. Issue affects multiple stores

Started
Mar 04, 2026, 04:15 AM UTC
Resolved
Mar 04, 2026, 10:45 PM UTC
Duration
18h 30m
Detected by Pingoru
Mar 04, 2026, 04:15 AM UTC

Affected components

Joy Management Portal

Update timeline

  1. investigating Mar 09, 2026, 04:15 AM UTC

    Customers unable to search by email in Joy Management Portal. Reset search shows server error. Issue affects multiple stores

  2. resolved Mar 09, 2026, 04:17 AM UTC

    This incident has been resolved.

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