Jobber incident
General performance issues including contacting Jobber Support
Jobber experienced a notice incident on October 20, 2025 affecting Web Application (Jobber Online) and Phone Support and 1 more component, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:13 PM UTC
We are aware of performance issues with Jobber due to an outage with an upstream provider (AWS.) This issue could affect contacting Jobber Support, and general performance issues across the platform. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
- investigating Oct 20, 2025, 03:33 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:55 PM UTC
Jobber is experiencing performance issues due a third party issue. This issue is impacting contacting Jobber Support through phone and chat. For account support you can reach us at [email protected]. Our team is working to resolve these issues as quickly as possible.
- investigating Oct 20, 2025, 06:17 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:11 PM UTC
We are continuing to monitor performance issues across Jobber due to a third-party issue. We are seeing improvements across the board. We greatly appreciate your patience and will provide an update as soon as the issue has been resolved.
- resolved Oct 20, 2025, 09:49 PM UTC
We are fully investigated and are no longer experiencing performance issues across Jobber. Our Engineering team, along with our third-party providers, is actively working on ways to prevent similar disruptions in the future. If you continue to experience issues, please reach out to [email protected]. Thank you for your patience as we resolved this issue!