Performance Issues with updating a Client's billing address

Update timeline

1. investigating Jan 20, 2026, 05:58 PM UTC

   We are investigating an issue with updating existing Client's and creating new Client's where the Billing Address is the same as the Property Address. This may affect all users with deselecting the 'same' box while on the edit Client Page. We recommend using the App to create/ edit a Client with the same billing address and property address to be able to select the check box. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

2. resolved Jan 20, 2026, 06:12 PM UTC

   We have fully investigated, and are no longer experiencing issues with de-selecting the 'Same as property address' check box while creating/ editing a Client. Our Engineering team is actively discussing how to prevent future disruptions similar to this one. If you continue to experience issues with this please reach out to [email protected]. Thank you for your patience as we resolved this issue!