Jive Software experienced a major incident on June 18, 2025 affecting ElasticSearch, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
ElasticSearch
Update timeline
- investigating Jun 18, 2025, 08:24 PM UTC
We are currently investigating an issue affecting the FogBugz search functionality. Users may encounter a 500 Internal Server Error when attempting to search for cases. This issue appears to be impacting all On-Demand (cloud-hosted) users.
- monitoring Jun 18, 2025, 09:52 PM UTC
We have identified and resolved the issues and cannot reproduce the error anymore. We are monitoring the situation.
- resolved Jun 19, 2025, 03:40 AM UTC
The filters and searches are working as expected. The incident is now resolved.