Jive Software incident

Recent Content is Not Visible in Search Results

Minor Resolved View vendor source →

Jive Software experienced a minor incident on June 21, 2025 affecting Search US and Search EU, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2025, 05:52 AM UTC
Resolved
Jun 21, 2025, 04:45 PM UTC
Duration
10h 53m
Detected by Pingoru
Jun 21, 2025, 05:52 AM UTC

Affected components

Search USSearch EU

Update timeline

  1. investigating Jun 21, 2025, 05:52 AM UTC

    An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.

  2. monitoring Jun 21, 2025, 10:08 AM UTC

    A root cause was identified; only US instances were affected. Fix was applied, and the search queue is being processed. We are monitoring progress.

  3. resolved Jun 21, 2025, 04:45 PM UTC

    The incident has been resolved. Only one customer index is still being rebuilt in the background.