Jive Software incident

StreetSmart: Worker Location/Updates Past Due

Major Resolved View vendor source →

Jive Software experienced a major incident on April 30, 2024 affecting StreetSmart, lasting 15h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 03:38 PM UTC
Resolved
May 01, 2024, 07:28 AM UTC
Duration
15h 50m
Detected by Pingoru
Apr 30, 2024, 03:38 PM UTC

Affected components

StreetSmart

Update timeline

  1. investigating Apr 30, 2024, 03:38 PM UTC

    We have received reports of Users unable to receive Jobs and workers showing as Update/Location Past Due on the web portal. Our team is investigating to isolate the cause of the trouble.

  2. monitoring Apr 30, 2024, 04:17 PM UTC

    We have identified and replaced a faulty load balancer instance, and we can no longer reproduce the issue identified. Our team is monitoring to ensure no further trouble is seen.

  3. resolved May 01, 2024, 07:28 AM UTC

    This incident has been resolved. For any issues, please contact Support.