Jive Software incident

Incident Report: Search Functionality Disruption

Major Resolved View vendor source →

Jive Software experienced a major incident on June 12, 2024 affecting AnswerHub, lasting 16d 19h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 10:01 PM UTC
Resolved
Jun 29, 2024, 05:42 PM UTC
Duration
16d 19h
Detected by Pingoru
Jun 12, 2024, 10:01 PM UTC

Affected components

AnswerHub

Update timeline

  1. identified Jun 12, 2024, 10:01 PM UTC

    We have identified a flaw that caused issues with the search functionality on our AnswerHub sites. As a precautionary measure, the search functionality has been temporarily disabled while we work on a permanent fix. Our engineering team is actively working on resolving the issue. In the meantime, all sites remain operational. We will keep you updated as we make progress.

  2. monitoring Jun 12, 2024, 11:56 PM UTC

    The search functionality has been fully restored and all sites are operational. We will continue to closely monitor the sites and the search functionality. We apologize for any inconvenience caused and appreciate your patience as we worked to address this matter.

  3. resolved Jun 29, 2024, 05:42 PM UTC

    This incident has been resolved.