Jive Software incident
"502 Bad Gateway" error affecting all Sococo users.
Jive Software experienced a critical incident on February 5, 2024 affecting Sococo, lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Sococo
Update timeline
- investigating Feb 05, 2024, 07:13 PM UTC
We are aware of the "502 Bad Gateway" error affecting all Sococo users. Our team is investigating the issue, we will post regular updates to the status page.
- identified Feb 05, 2024, 08:40 PM UTC
We have identified the source of the problem and are working towards a permanent fix. Site is online at the moment but users might face unavailability intermittently as we keep working on the issue.
- identified Feb 06, 2024, 03:52 AM UTC
Root cause has been identified and is still being addressed. Site is online at the moment, but still expecting intermittent issues.
- resolved Feb 08, 2024, 07:39 AM UTC
The monitoring revealed no new cases, the issue is closed.