Jive Software incident

Page not loading errors on search

Notice Resolved View vendor source →

Jive Software experienced a notice incident on March 6, 2024 affecting Cases/Case History and ElasticSearch, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Mar 06, 2024, 03:47 AM UTC
Resolved
Mar 07, 2024, 04:29 PM UTC
Duration
1d 12h
Detected by Pingoru
Mar 06, 2024, 03:47 AM UTC

Affected components

Cases/Case HistoryElasticSearch

Update timeline

  1. investigating Mar 06, 2024, 03:47 AM UTC

    We have received reports of customers experiencing "Page not loading" errors on search with no search results being returned. We are busy investigating this issue.

  2. identified Mar 06, 2024, 10:57 AM UTC

    We have identified the issue here and a fix is in progress.

  3. monitoring Mar 06, 2024, 10:13 PM UTC

    Our development team has implemented a hotfix to resolve this issue. We are now monitoring performance to confirm full resolution.

  4. resolved Mar 07, 2024, 04:29 PM UTC

    We received confirmation by customers that the issue was solved. You can now execute searches normally. We thank you for your patience while our team was solving the issue.