Jive Software incident

Performance and stability issues affecting Jive users in the EU and US regions.

Critical Resolved View vendor source →

Jive Software experienced a critical incident on September 13, 2024 affecting Jive Cloud US Region and Jive Cloud EU Region, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 07:32 PM UTC
Resolved
Sep 13, 2024, 09:26 PM UTC
Duration
1h 53m
Detected by Pingoru
Sep 13, 2024, 07:32 PM UTC

Affected components

Jive Cloud US RegionJive Cloud EU Region

Update timeline

  1. investigating Sep 13, 2024, 07:32 PM UTC

    We have been made aware of performance and stability issues affecting Jive users in the EU and US regions. We are working towards a resolution and will provide further updates as they become available. We highly recommend you to subscribe to the status.ignitetech.com status page to receive notifications about incidents and scheduled maintenance that can impact your operations. We thank you for your patience.

  2. investigating Sep 13, 2024, 07:52 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 13, 2024, 09:26 PM UTC

    Resolved — All affected instances have been restored. Please check and if you are still experiencing any difficulties, please log or update your support ticket.