Jive Software incident

OAuth Failure on FogBugz Mailbox Connections

Major Resolved View vendor source →

Jive Software experienced a major incident on November 14, 2024 affecting Email, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 10:22 AM UTC
Resolved
Nov 14, 2024, 10:53 AM UTC
Duration
30m
Detected by Pingoru
Nov 14, 2024, 10:22 AM UTC

Affected components

Email

Update timeline

  1. investigating Nov 14, 2024, 10:22 AM UTC

    We are aware of an issue affecting On Demand customers, where an OAuth error is thrown when attempting to establish FogBugz Mailbox Connections. We are working on having this resolved and will provide further information as soon as it is available.

  2. identified Nov 14, 2024, 10:33 AM UTC

    We have identified the root cause of the issue and are deploying the fix to all nodes.

  3. monitoring Nov 14, 2024, 10:35 AM UTC

    A fix has been deployed to all customers and the issue should no longer occur. If it still does, please reach out so that we may investigate your specific instance.

  4. resolved Nov 14, 2024, 10:53 AM UTC

    This incident has been resolved.