Jeenie incident
Jeenie TeleJeenie and add a Participant Intermittently Working
Resolved after 4 hours 33 minutes, affecting PSTN Dial Out and TeleJeenie, on October 20, 2025.
We've seen sufficient evidence of call activity that we believe this issue is resolved.
Affected components
Update timeline
- identified Oct 20, 2025, 07:57 PM UTC
We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- resolved Oct 21, 2025, 12:30 AM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved.
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