Jeenie incident

Jeenie TeleJeenie and add a Participant Intermittently Working

Minor Resolved View vendor source →

Jeenie experienced a minor incident on October 20, 2025 affecting PSTN Dial Out and TeleJeenie, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:57 PM UTC
Resolved
Oct 21, 2025, 12:30 AM UTC
Duration
4h 33m
Detected by Pingoru
Oct 20, 2025, 07:57 PM UTC

Affected components

PSTN Dial OutTeleJeenie

Update timeline

  1. identified Oct 20, 2025, 07:57 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  2. resolved Oct 21, 2025, 12:30 AM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.