Resolved after 2 hours 45 minutes, affecting API and A/V Sessions and 1 more, on November 26, 2025.
We've seen sufficient evidence of call activity that we believe this issue is resolved.
Affected components
Update timeline
- investigating Nov 26, 2025, 02:58 PM UTC
We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. We are investigating this issue and will provide an update within the hour.
- identified Nov 26, 2025, 03:12 PM UTC
Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- identified Nov 26, 2025, 04:13 PM UTC
Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- identified Nov 26, 2025, 05:18 PM UTC
Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.
- resolved Nov 26, 2025, 05:43 PM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved.
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