Jeenie incident

Jeenie TeleJeenie and add a Participant Inaccessible

Major Resolved View vendor source →

Jeenie experienced a major incident on November 26, 2025 affecting API and A/V Sessions and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 02:58 PM UTC
Resolved
Nov 26, 2025, 05:43 PM UTC
Duration
2h 45m
Detected by Pingoru
Nov 26, 2025, 02:58 PM UTC

Affected components

APIA/V SessionsPSTN Dial OutTeleJeenie

Update timeline

  1. investigating Nov 26, 2025, 02:58 PM UTC

    We are aware of increased reports regarding issues with TeleJeenie service and the add participant function. We are investigating this issue and will provide an update within the hour.

  2. identified Nov 26, 2025, 03:12 PM UTC

    Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  3. identified Nov 26, 2025, 04:13 PM UTC

    Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  4. identified Nov 26, 2025, 05:18 PM UTC

    Jeenie has identified the root cause as an issue with an upstream vendor. The matter has been escalated to urgent status with the vendor, and their team is actively troubleshooting. We will provide another update as soon as we receive information from the upstream vendor.

  5. resolved Nov 26, 2025, 05:43 PM UTC

    We've seen sufficient evidence of call activity that we believe this issue is resolved.