Resolved after 20 hours 35 minutes, affecting TeleJeenie, on October 31, 2022.
We've seen sufficient evidence of call activity that we believe this issue is resolved
Affected components
Update timeline
- investigating Oct 31, 2022, 08:00 PM UTC
We have received reports of increased instances of incoming calls via TeleJeenie being disconnected prematurely. We are investigating this issue with upstream providers and will provide an update within 1 hour.
- investigating Oct 31, 2022, 09:46 PM UTC
We are continuing to investigate the issue by working with support from upstream vendors to identify a root cause.
- identified Nov 01, 2022, 12:06 AM UTC
Upstream vendor has confirmed issue is on their side after successfully replicating the issue in their environment. Issue has been escalated to urgent status. Upstream vendor is continuing to troubleshoot.
- monitoring Nov 01, 2022, 12:34 PM UTC
Upstream vendor has identified an issue and deployed a fix to their servers. Our internal testing verifies that their fix seems to be working. Will continue to monitor.
- monitoring Nov 01, 2022, 04:15 PM UTC
We have seen numerous cases of successful calls today. Marking service as operational. Will continue to monitor.
- resolved Nov 01, 2022, 04:36 PM UTC
We've seen sufficient evidence of call activity that we believe this issue is resolved
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