Jeenie incident
Partial DNS outage affecting ability to connect to Jeenie
Resolved after 1 day 5 hours, affecting API and Mobile App and 1 more, on February 16, 2023.
DNS changes have continued to propagate to users, and some affected parties are able to access the service again. We expect those still experiencing issues to return to normal by morning.
Affected components
Update timeline
- monitoring Feb 16, 2023, 03:45 PM UTC
We have identified that a 3rd party DNS provider is experiencing a partial global outage of their DNS service. This will sporadically affect customers ability to connect to Jeenie until it has been resolved upstream. We believe the issue will affect customers outside the US more heavily. We will resolve this issue once it has been resolved by the upstream DNS service provider.
- monitoring Feb 16, 2023, 04:59 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 17, 2023, 12:14 AM UTC
DNS changes have continued to propagate to users, and some affected parties are able to access the service again. We expect those still experiencing issues to return to normal by morning.
- resolved Feb 17, 2023, 09:40 PM UTC
All services are back to normal.
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