Jeenie incident

Audio and Video Service Interruption

Resolved after 1 day, affecting Mobile App and A/V Sessions and 1 more, on September 6, 2024.

resolved Sep 07, 2024, 07:31 PM UTC

All services are back to normal. If you are experiencing any new issues please reach out to [email protected].

Started
Sep 06, 2024, 07:12 PM UTC
Resolved
Sep 07, 2024, 07:31 PM UTC
Duration
1d
Detected by Pingoru
Sep 06, 2024, 07:12 PM UTC

Affected components

Mobile AppA/V SessionsWeb AppPSTN Dial OutTeleJeenie

Update timeline

  1. identified Sep 06, 2024, 07:12 PM UTC

    Jeenie is currently experiencing issues with our call service. We have identified the issue and are working with partners to resolve it.

  2. monitoring Sep 06, 2024, 07:32 PM UTC

    We believe our partners have resolved the issue. Jeenie is continuing to monitor the status of calls until we have confirmation the issue is fully resolved.

  3. resolved Sep 07, 2024, 07:31 PM UTC

    All services are back to normal. If you are experiencing any new issues please reach out to [email protected].

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