Identified – eSignature Features Unavailable

Update timeline

1. identified Oct 21, 2026, 03:04 PM UTC

   JazzHR eSignature functionality is currently unavailable. Our eSignature partner, Dropbox Sign, is performing emergency maintenance that began at approximately 7:20 AM PT. They took their service offline as a precaution after identifying security vulnerabilities in a software component. They are applying patches now. Impact: Offer letters and other documents can't be sent for signature. Jobseekers and other signers can't open or sign documents, including embedded signing. Completed signed documents may not be delivered or updated in JazzHR until service is restored. Errors may appear when using any JazzHR eSignature feature. Other JazzHR functionality isn't affected. Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support. We apologize for the disruption and thank you for being a JazzHR customer.

2. monitoring Oct 21, 2026, 04:27 PM UTC

   JazzHR eSignature functionality is showing as restored. Our eSignature partner, Dropbox Sign, finished its emergency maintenance and reported its systems back online at approximately 9:15 AM PT. The outage began at approximately 7:20 AM PT, so eSignature features were unavailable for about two hours. What was affected: Sending offer letters and other documents for signature. Signing documents, including embedded signing. Delivery of completed signed documents. Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR. Retry any sends or signatures that failed during the outage. If a document is still stuck, or a completed document hasn't updated, contact Support. We'll post a final update once we've confirmed everything is stable. We apologize for the disruption.

3. resolved Oct 21, 2026, 05:34 PM UTC

   JazzHR eSignature functionality has been restored and is operating normally. Thank you for your patience. Incident Duration: Oct 21, 2026, approximately 7:20 AM – 9:15 AM PT (about 2 hours) Impact Summary: During this time, JazzHR eSignature features were unavailable. Offer letters and other documents couldn't be sent for signature, and signers couldn't open or sign documents, including embedded signing. Delivery of completed signed documents may also have been delayed. Other JazzHR functionality wasn't affected. Cause: Our eSignature partner, Dropbox Sign, took its service offline for emergency maintenance after identifying security vulnerabilities in a software component. Mitigation: Dropbox Sign upgraded its systems to the latest secure version of PHP and brought its service back online. We monitored JazzHR eSignature activity after the service returned and confirmed it is working normally. What you may need to do: Retry any sends or signatures that failed during the incident. If a document is still stuck or a completed document hasn't updated, contact Support for further assistance. Thank you!