ITS Technology Group incident

Partial Service Outage - Bishopsworth

Major Resolved View vendor source →

ITS Technology Group experienced a major incident on July 1, 2026 affecting Bishopsworth, lasting 20h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 11:55 AM UTC
Resolved
Jul 02, 2026, 08:00 AM UTC
Duration
20h 4m
Detected by Pingoru
Jul 01, 2026, 11:55 AM UTC

Affected components

Bishopsworth

Update timeline

  1. investigating Jul 01, 2026, 11:55 AM UTC

    We are aware of an issue impacting a small number of customers in the Bishopsworth area. An Engineer is currently on route to site

  2. identified Jul 01, 2026, 01:25 PM UTC

    1430 Engineers are onsite and have identified the damaged cables. Work is underway to swap the fibres to restore service

  3. identified Jul 01, 2026, 02:31 PM UTC

    1530 We are starting to see some services restored. Work continues to restore the remaining impacted services

  4. monitoring Jul 01, 2026, 03:10 PM UTC

    1610 We are seeing all services restored. We will continue to monitor for a period

  5. resolved Jul 02, 2026, 08:00 AM UTC

    This incident has been resolved.