ITS Technology Group experienced a major incident on July 6, 2026 affecting Blackburn & Accrington, lasting 23h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2026, 09:09 AM UTC
We are aware of an issue impacting a small number of customers in the Blackburn area. We currently have an engineer on site investigating the issue. Next update 11:00.
- identified Jul 06, 2026, 10:01 AM UTC
Our engineers have identified the fault and have begun repair work. Next update 12:00.
- identified Jul 06, 2026, 11:30 AM UTC
Our engineers remain on site at the fault location carrying out investigations and repairs. Next update: 13:30
- identified Jul 06, 2026, 12:35 PM UTC
Our engineers are still on site carrying out the necessary works to bring services live. Next update 14:30.
- monitoring Jul 06, 2026, 01:48 PM UTC
We are seeing services restored. Please retest and let us know if any issues persist. We will montior this for a period
- resolved Jul 07, 2026, 08:38 AM UTC
This incident has been resolved.