ITS Technology Group incident
INC-000000671 - Birmingham (Bromford Lane)
ITS Technology Group experienced a notice incident on July 9, 2026 affecting Birmingham, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Birmingham
Update timeline
- investigating Jul 09, 2026, 05:16 PM UTC
We are seeing one of our network routers down in the Bromford Lane area of Birmingham causing a total loss of service for all customers in the area. We have allocated engineers to attend and are awaiting an ETA.
- investigating Jul 09, 2026, 05:47 PM UTC
Our engineer is on their way to the affected node, ETA is 19:30
- investigating Jul 09, 2026, 06:29 PM UTC
Our engineer has arrived on site and is investigating the issue.
- monitoring Jul 09, 2026, 07:24 PM UTC
Our router had overheated and shut down, we have brought the temperatures down and have repositioned the device to allow for a better climate. We will continue to monitor.
- resolved Jul 09, 2026, 11:24 PM UTC
This incident has been resolved.