ITS Technology Group experienced a major incident on July 12, 2026 affecting Scunthorpe, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Scunthorpe
Update timeline
- investigating Jul 12, 2026, 10:08 AM UTC
We are currently investigating an issue in Scunthorpe, we have lost comms with some of our equipment there causing a total loss of service for some customers in the area. We are dispatching an engineer to investigate.
- investigating Jul 12, 2026, 11:56 AM UTC
Our engineer is on their way to the affected exchange, ETA is 1 hour.
- identified Jul 12, 2026, 02:43 PM UTC
Our engineer is on site now and investigating the issue. It appears to be a power fault associated with our OLTs, more updates to follow.
- monitoring Jul 12, 2026, 02:58 PM UTC
Our engineer has identified the source of the power fault and fixed it, we are seeing all devices and services back online.
- resolved Jul 13, 2026, 03:45 PM UTC
This incident has been resolved.