ITS Technology Group experienced a major incident on July 20, 2026 affecting Basildon, lasting 21h. The incident has been resolved; the full update timeline is below.
Affected components
Basildon
Update timeline
- identified Jul 20, 2026, 10:01 AM UTC
We are currently experiencing intermittent service interruptions due to unforeseen third-party testing within the exchange. This has resulted in intermittent connectivity issues affecting customers in the Basildon area. We are continuing to monitor the connection closely and will provide further updates as more information becomes available.
- monitoring Jul 20, 2026, 11:53 AM UTC
We can see the service has stabilised following the third-party works, and we are seeing no further drops. We will continue to monitor the service.
- resolved Jul 21, 2026, 07:01 AM UTC
This incident has been resolved.