ITS Technology Group incident
INC-000000675 - virgin media nni outage
ITS Technology Group experienced a major incident on July 21, 2026 affecting Virgin Media Business, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Virgin Media Business
Update timeline
- investigating Jul 21, 2026, 08:29 AM UTC
We are aware of an issue on a virgin media nni, affecting multiple customers. We have raised this to the supplier to investigate now. Updates to follow
- investigating Jul 21, 2026, 10:15 AM UTC
The carrier has updated us that they have dispatched an engineer to the exchange to carry out further investigations. We are currently awaiting the ETA from the carrier.
- monitoring Jul 21, 2026, 10:30 AM UTC
We are seeing service restored now. Please re-test and let us know if your service is still down.
- resolved Jul 22, 2026, 08:39 AM UTC
This incident has been resolved.