ITS Technology Group incident

INC-000000678 - Intermittency affecting Preston

Major Resolved View vendor source →

ITS Technology Group experienced a major incident on July 24, 2026 affecting Preston, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 10:42 AM UTC
Resolved
Jul 24, 2026, 03:44 PM UTC
Duration
5h 1m
Detected by Pingoru
Jul 24, 2026, 10:42 AM UTC

Affected components

Preston

Update timeline

  1. investigating Jul 24, 2026, 10:42 AM UTC

    Hi team, We are aware of an issue causing intermittent connection affecting customers in Preston, Chorley, Blackpool & Burnley We are currently investigating and monitoring this.

  2. monitoring Jul 24, 2026, 02:02 PM UTC

    We are seeing services stable now. We will continue to monitor for the remainder of the day.

  3. monitoring Jul 24, 2026, 02:57 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 24, 2026, 02:58 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 24, 2026, 03:44 PM UTC

    Services is Preston have remained stable. This fault is now resolved.