ITS Technology Group experienced a major incident on August 18, 2026 affecting Mayfair, lasting 21h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Mayfair
Update timeline
- investigating Aug 18, 2026, 01:52 PM UTC
We have identified an outage in the Mayfair area affecting a number of customers. We are currently arranging for an engineer to investigate at the exchange. ETA to follow.
- monitoring Aug 18, 2026, 02:54 PM UTC
Our engineer has attended the Exchange and carried out a repair and we are now seeing the affected services back online.
- resolved Aug 19, 2026, 11:12 AM UTC
This incident has been resolved.