Island incident

Login issue

Major Resolved View vendor source →

Island experienced a major incident on July 2, 2026 affecting US - Browser and EU - Browser and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 08:13 AM UTC
Resolved
Jul 02, 2026, 08:29 AM UTC
Duration
15m
Detected by Pingoru
Jul 02, 2026, 08:13 AM UTC

Affected components

US - BrowserEU - BrowserUK - BrowserCanada - BrowserAU - BrowserCN - BrowserUS - Mobile BrowserEU - Mobile BrowserUK - Mobile BrowserCanada - Mobile Browser

Update timeline

  1. investigating Jul 02, 2026, 08:27 AM UTC

    Some users might be experiencing intermittent errors when trying to log into the Island Browser or the Island Management Console. Existing sessions are not impacted. We are investigating and will provide an update shortly.

  2. resolved Jul 02, 2026, 08:35 AM UTC

    The issue impacting login to the Island Browser and Island Management Console has been fully resolved. A corrective change was implemented to address the underlying cause, and login functionality has been restored for all affected users. Throughout the incident, existing Island Browser sessions and active Management Console admin sessions remained unaffected and continued to operate normally. We have validated the fix and completed an extended monitoring period to ensure stability. All systems are operating as expected.