Resolved after 2 hours 26 minutes, affecting US - Network Services and EU - Network Services and 1 more, on May 2, 2024.
The issue that impacted the Island Private Access service was resolved and the service is fully operational.
Affected components
Update timeline
- identified May 02, 2024, 07:32 PM UTC
We identified a degradation in the functionality of the Island Private Access service. We are monitoring the situation and will be updating shortly.
- investigating May 02, 2024, 07:46 PM UTC
We are currently investigating degradation in the functionality of the Island Private Access. We are monitoring the situation and will be updating shortly.
- investigating May 02, 2024, 08:02 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 08:17 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 08:32 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 08:47 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 09:07 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 09:23 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- investigating May 02, 2024, 09:40 PM UTC
We are currently working on remediating the degradation in the functionality of the Island Private Access.
- monitoring May 02, 2024, 09:50 PM UTC
We found the root cause for the issue in the Island Private Access service and provided a fix. We are monitoring closely to confirm resolution.
- resolved May 02, 2024, 09:59 PM UTC
The issue that impacted the Island Private Access service was resolved and the service is fully operational.
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