Resolved after 1 hour 1 minute, affecting US - Data Services and EU - Data Services and 1 more, on May 4, 2026.
The issue affecting Secure Viewer has been resolved, and full functionality has been restored.
Affected components
Update timeline
- investigating May 04, 2026, 05:59 AM UTC
We have identified the issue affecting Secure Viewer where users may see the error: “Connection is lost — you can still view the document.” Our team is actively investigating the root cause and working toward a resolution. We will continue to provide updates as more information becomes available.
- investigating May 04, 2026, 06:21 AM UTC
We are continuing to investigate the issue affecting Secure Viewer. Our team remains actively engaged and working toward a resolution. We will provide further updates as soon as more information is available. Thank you for your continued patience.
- investigating May 04, 2026, 06:29 AM UTC
The issue affecting Secure Viewer has been identified, and our team is actively working on a fix. We will share further updates as progress is made. Thank you for your patience.
- investigating May 04, 2026, 06:50 AM UTC
The issue affecting Secure Viewer has not yet been resolved. Our team is actively working on implementing a fix and will provide updates as progress is made.
- monitoring May 04, 2026, 06:58 AM UTC
The issue affecting Secure Viewer has been resolved, and the service is now operating normally. We are continuing to monitor to ensure stability.
- resolved May 04, 2026, 07:01 AM UTC
The issue affecting Secure Viewer has been resolved, and full functionality has been restored.
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