Resolved after 2 hours 20 minutes, affecting Help Pages, on March 9, 2026.
We have identified the root cause of the issue preventing support emails from being received and have applied a fix. We will continue to monitor the situation to ensure everything remains stable.
Affected components
Update timeline
- investigating Mar 09, 2026, 10:26 AM UTC
We are currently investigating an issue where support emails sent to ISL Online are not being received. As a result, we are temporarily unable to offer support via email until this issue is resolved. Our team is actively looking into the root cause. In the meantime, we encourage customers who require assistance to reach out via our live chat: https://www.islonline.com
- monitoring Mar 09, 2026, 10:59 AM UTC
We have identified the root cause of the issue preventing support emails from being received and have applied a fix. We will continue to monitor the situation to ensure everything remains stable.
- resolved Mar 09, 2026, 12:46 PM UTC
This incident has been resolved.
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