ISL Online incident

ISL Online Support Email Disruption - 2026-03-09

Major Resolved View vendor source →

ISL Online experienced a major incident on March 9, 2026 affecting Help Pages, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 10:26 AM UTC
Resolved
Mar 09, 2026, 12:46 PM UTC
Duration
2h 20m
Detected by Pingoru
Mar 09, 2026, 10:26 AM UTC

Affected components

Help Pages

Update timeline

  1. investigating Mar 09, 2026, 10:26 AM UTC

    We are currently investigating an issue where support emails sent to ISL Online are not being received. As a result, we are temporarily unable to offer support via email until this issue is resolved. Our team is actively looking into the root cause. In the meantime, we encourage customers who require assistance to reach out via our live chat: https://www.islonline.com

  2. monitoring Mar 09, 2026, 10:59 AM UTC

    We have identified the root cause of the issue preventing support emails from being received and have applied a fix. We will continue to monitor the situation to ensure everything remains stable.

  3. resolved Mar 09, 2026, 12:46 PM UTC

    This incident has been resolved.