ISL Online incident
ISL Online Cloud - Login issue (network issues at one of ISL Online hosting providers) - 2023-07-10
Resolved after 1 hour 12 minutes, affecting Africa and Asia and 1 more, on July 10, 2023.
We have resolved the issue affecting a small subset of ISL Online Cloud users preventing successful login. Users experienced endlessly loading login page. The service is now fully operational, and our team is continuing to monitor the situation to ensure that there are no further issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Affected components
Update timeline
- identified Jul 10, 2023, 02:59 PM UTC
We have identified the root cause of the issue affecting a small subset of ISL Online Cloud users preventing successful login. Our team is working on implementing a solution as quickly as possible. We apologize for any inconvenience this may cause and will continue to provide updates on our progress.
- resolved Jul 10, 2023, 03:02 PM UTC
We have resolved the issue affecting a small subset of ISL Online Cloud users preventing successful login. Users experienced endlessly loading login page. The service is now fully operational, and our team is continuing to monitor the situation to ensure that there are no further issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
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