Resolved after 1 day 9 hours, on September 3, 2026.
Between 2:40 PM and 3:00 PM PDT today, background tasks in the ISHI platform, including scheduled messages, automated calls and other queued processing, were delayed by up to 20 minutes. The application and API stayed available throughout and no data was lost. The delay was caused by a disruption at our cloud provider that prevented our services from renewing their access credentials. The provider service recovered at 3:19 PM PDT. All queued work has since been processed and everything is operating normally.
Update timeline
- investigating Sep 03, 2026, 11:17 PM UTC
Between 2:40 PM and 3:00 PM PDT today, background tasks in the ISHI platform, including scheduled messages, automated calls and other queued processing, were delayed by up to 20 minutes. The application and API stayed available throughout and no data was lost. The delay was caused by a disruption at our cloud provider that prevented our services from renewing their access credentials. The provider service recovered at 3:19 PM PDT. All queued work has since been processed and everything is operating normally.
- resolved Sep 05, 2026, 09:09 AM UTC
AWS has resolved the issue on their end. No existing systems were impacted.
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