IronTree experienced a major incident on November 19, 2022 affecting IronTree VPC Hosting and IronTree Backup Web Console, lasting 12h 26m. The incident has been resolved; the full update timeline is below.
Affected components
IronTree VPC HostingIronTree Backup Web Console
Update timeline
- investigating Nov 19, 2022, 11:09 PM UTC
We are currently in contact with our Internet Providers due to our internet line going down. Hosting and Backups services will be temporarily unavailable.
- resolved Nov 20, 2022, 11:35 AM UTC
Issue has been resolved
- postmortem Nov 20, 2022, 11:51 AM UTC
We were notified that this was planned maintenance from our ISP Peer, we are investigating why we were not notified of this and will ensure it doesn’t happen in the future.