IronTree incident

Intermittent restores and backups

Major Resolved View vendor source →

IronTree experienced a major incident on May 18, 2023 affecting IronTree Backup Web Console, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 09:45 AM UTC
Resolved
May 18, 2023, 11:04 AM UTC
Duration
1h 18m
Detected by Pingoru
May 18, 2023, 09:45 AM UTC

Affected components

IronTree Backup Web Console

Update timeline

  1. investigating May 18, 2023, 09:45 AM UTC

    We are currently investigating an issue on storeit.irontee.co.za where a some backups and restores are failing intermittently. We will post an update once we have more information on this matter.

  2. monitoring May 18, 2023, 09:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2023, 11:04 AM UTC

    This incident has been resolved.