IronTree incident

Intermittent Backup issues on IronTree's Redstor Platform

Major Resolved View vendor source →

IronTree experienced a major incident on July 10, 2023, lasting 18h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2023, 04:52 PM UTC
Resolved
Jul 11, 2023, 11:08 AM UTC
Duration
18h 15m
Detected by Pingoru
Jul 10, 2023, 04:52 PM UTC

Update timeline

  1. identified Jul 10, 2023, 04:52 PM UTC

    An issue has been identified on a small section of our Redstor backup clients. We have identified the issue and technicians will be deployed in the morning to apply a fix. Please ensure that manual backups are run if you receive any backup failure reports. We apologies for any inconvenience caused.

  2. identified Jul 11, 2023, 11:07 AM UTC

    Hardware Issue has been resolved

  3. resolved Jul 11, 2023, 11:08 AM UTC

    This incident has been resolved.