IronTree experienced a major incident on July 25, 2024, lasting 3d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 25, 2024, 09:08 AM UTC
Incident Description: We are currently experiencing hardware issues relating to our Disaster Recovery Services. Incident fix: Hardware fixes have been applied and will be improving over the next 72 hours. Incident Effect: Backups may intermittently fail with "Cloud Storage Temporarily Unavailable" message. We apologise for the effect this may have on your RPO and RTO and we are working on resolving this asap.
- monitoring Jul 26, 2024, 01:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2024, 03:36 PM UTC
This incident has been resolved.