IronTree experienced a minor incident on August 2, 2024 affecting IronTree Backup Storage, lasting 9d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2024, 06:38 PM UTC
We are aware of an intermittent backup issue affecting some clients. The error displayed is "Storage request timeout" Or "The cloud storage, storage.irontree.co.za:44445 is temporarily unavailable" The error has persisted after an update to C24.07. A hotfix has been tested successfully and will be rolled out soon. We apologize for the inconvenience caused.
- identified Aug 02, 2024, 06:52 PM UTC
We are aware of an intermittent backup issue affecting some clients. The error displayed is "Storage request timeout" Or "The cloud storage, storage.irontree.co.za:44445 is temporarily unavailable" The error has persisted after an update to C24.07. A hotfix has been tested successfully and will be rolled out soon. We apologize for the inconvenience caused.
- monitoring Aug 06, 2024, 12:55 PM UTC
A interim fix has been applied which has temporarily resolved this issue, a permanent fix will be applied in the next week. We apologize for the disruption to your backups.
- resolved Aug 12, 2024, 08:46 AM UTC
This incident has been resolved.